All passengers will need a ticket regardless of age or participation of activities Our staff and crew at Sail Cocoa Beach will strive to give you the best possible service and at the same time make every effort to insure your trip is both enjoyable and successful. Sail Cocoa Beach has a ZERO tolerance drug policy on all our vessels. If illegal drugs are discovered onboard, the trip will be terminated immediately and return to the dock without a refund. Although we rarely cancel trips, we do reserve the right to cancel a trip for any reason whatsoever, including too few participants, adverse weather, mechanical failures, or circumstances which make the operation of the trip inadvisable. If we cancel a trip as aforementioned; we will refund all payments in full which were made to Sail Cocoa Beach.
Cancellations due to weather or mechanical failures which occur during a trip will be prorated and the appropriate amount will be refunded.
Cancellations made by public ticket clients at least 24 hours prior to the scheduled date of your reservation will receive a full refund.
Cancellations made by private charter clients at least 7 days prior to the scheduled date of your reservation will receive a full refund. Cancellations made by private charter clients at least 72 hours (3 days) prior will receive a 50% refund. Cancellations made by private charter clients with less than 72 hours (3 days) to their reserved activity are non-refundable.
Weather: This is a weather permitting activity. As we are outside on the water, safety is our first concern! If your trip happens to be cancelled due to weather related issues, we will notify you ASAP by email or phone. There is no fee to reschedule if we issue a Captain cancellation. No call, no show – You forfeit your payment. If you don’t show up at departure time, your tickets will be considered a No Show and forfeit your reservation (this includes vouchers). Please be at the tour location 15 minutes before your scheduled departure as the boat will leave at the scheduled departure time. If you are running late, please call 321.328.5558 to notify us so we do not mark you as a no show.
